CUSTOMER SERVICE AND STAFF RELATIONSHIPS

US # 114974

The Customer Service and Staff Relationships course is for people who would like to enhance their customer service skills and change the way their staff interact. This course offers engaging and hilariously funny two hour customised sessions.

COURSE CONTENTS

• Internal and external customers
• Communication skills
• Telephone etiquette
• Gossip and back stabbing
• Overcoming bad attitudes
• Co worker conflicts
• Handling complaints
• Dealing with difficult personalities
• Interdepartmental communication
• Ten commandments of human relations
• Accredited

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